This listing is to purchase return shipping to Marcella via our DHL return pickup service. Please do not purchase this listing unless we have sent it to you via a private message or email. If you would like to request a return or exchange, please contact us.
Be sure to review the information in the product details before completing your order.
We're happy to arrange DHL pickup for returns and exchanges at a discounted rate to provide a faster, easier, and more affordable returns option!
Upon purchasing this listing, you will receive:
> an automated email confirming your order
> a follow-up email from our team sent within the following business day, with all necessary documents for shipping your return filled out and ready to print
> an email from DHL with the details of the shipment and the scheduled pickup time
PLEASE INCLUDE THE FOLLOWING INFORMATION during the checkout process in a note to seller to ensure that we have all the necessary information to arrange your pickup:
> the order number and design numbers associated with the items for return
> your phone number and email address
> the address where DHL can collect the package from you
> desired pickup date and timeframe (or, if you would rather drop off the package at a local DHL location, please note this preference instead)
Before your scheduled pickup time, simply print the shipping documents, and pack your items for return with your completed Marcella return form.
Please note that DHL does not operate on weekends. If you do not specify an eligible desired time, we’ll go ahead and schedule the pickup within 1-2 business days from the listing purchase. If you do not include an email and address with the order details, we will use those provided at the time of purchase.
You will have the opportunity to confirm the location, date, and timeframe when DHL contacts you with the return details, but this information is required for us to make the initial scheduling request.
Kindly refrain from altering the documents you receive from us, as this might cause issues with the pickup and processing of your return. Please note that in such cases, the customer may be subject to additional fees. Instead, please contact us with any questions so we can help.
Once we receive your package from DHL (within approximately 2-4 business days), we will process your return and issue your refund within three weeks.
If your package also includes garments for exchange, we will ship your replacement garments as quickly as possible. You will receive a new tracking number via email when we mail your exchange.
If you do not wish to take advantage of our discounted DHL pickup option to mail your return, please do not purchase this listing. Instead, kindly follow the directions on our return form to mail back your garments.
We appreciate your understanding—we would not be able to reimburse you for your return shipping cost as we try to keep our prices relatively low.
You can find more information about our return policy here.
If you have any questions, please contact us.
PLEASE NOTE: Out of an abundance of caution, we have implemented a temporary procedure to help defend against the spread of the Coronavirus (COVID-19) which may extend our processing time for returns and exchanges by an additional 5-10 business days. We thank you in advance for your understanding.