You’d be returning the product(s) to our European office in Bulgaria. We are happy to offer a discounted shipping option, which is usually less expensive and faster than other shipping options. We can schedule a DHL pickup at a discounted rate of $35 USD. Please contact us with the specific pieces you’d like to return/exchange and we’ll send you a link to purchase the DHL shipping option.
If you decide not to take advantage of our discounted DHL return option, we suggest that you send your return with your country's governmental postal service with a tracking number to ensure your package's safe arrival. We ask that you kindly refrain from using an international courier such as DHL, FedEx, UPS, TNT, etc. as international couriers charge a customs processing fee of about $50 USD with such global shipments. Please note that in this event, we would need to pass along any such fee to you in order to process your exchange/return.
Have questions? Please contact us!