Shipping Methods

Apparel Orders

All apparel orders to the US & Canada will automatically be shipped via DHL Express or shipped domestically via USPS, depending on availability. Orders shipped via DHL Express generally arrive within 2-4 days once shipped. Orders shipped via USPS typically arrive within 2-7 days once shipped.

International orders (outside of the US & Canada) will automatically ship via DHL Express and generally arrive within 2-7 days once shipped.

Mask Orders

US mask orders placed with standard shipping will ship via USPS First Class Mail which you can expect to arrive in 2-7 days once shipped.

Notice on Potential Shipping & Delivery Delays

Please keep in mind customers may experience delivery delays based on how COVID-19 and other unforeseen disruptions impact the operations of courier services.

DHL Carrier Delays, please check here.

USPS Carrier Delays, please check here.

What is your order processing time?

Our typical order processing time varies based on item, availability, and preorder status. Many of our items are made to order in our European atelier, so processing times can fluctuate a bit depending on current demand. We aim to ship all orders as quickly as possible, but please keep in mind that orders placed during sales events may take longer to arrive due to high demand. Please note that processing time does not include the additional time it will take to ship and deliver your package.

Please note that all of our delivery and processing estimates are stated in business days and do not include weekends or observed holidays. Shipping times vary based on the item(s) ordered and the shipping method selected. Please note that there can be courier delays that are out of our control, and for instances where this is the case, we suggest you contact the carrier as we respectfully won't be able to offer any resolution from our side.

How much does shipping cost?

We offer free standard shipping on all US orders over $65! For all other orders, shipping costs vary by country, garment type, and quantity. You'll be able to preview the specific costs before you check out by adding the desired items to your shopping cart.

Do you offer express shipping?

Express shipping upgrades are not available for orders. 

Apparel orders to the US & Canada will automatically ship via DHL Express or shipped domestically via USPS, depending on availability. International apparel orders will automatically ship via DHL Express.

US mask will automatically ship via USPS. For customers in all other countries, masks will automatically ship via DHL Express.

What does it mean if an item is on preorder?

Preorder items will ship once they become available. Generally, this is within a 3-4 week timeframe from the date your order was placed but can vary based on item and availability. For the most accurate information, please see the listing of the specific item you wish to purchase for estimated shipping dates. If your order contains a preorder item, your entire order will ship once all items become available for shipment.

How do I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and expected delivery date. Please keep in mind that if you've ordered multiple items, they may be shipped separately depending on origin and availability, just so we can get you in-stock items ASAP! All items ship with a tracking number, and if the items in your order are shipped separately, you'll receive a separate confirmation email with updated tracking information once any remaining items from your order have shipped.

You can also log into your Marcella account to view the fulfillment status and tracking information for your order.

All orders are automatically shipped with a tracking number regardless of the shipping method. All orders via DHL Express ship with a signature requirement.

Signature Requirement and Delivery Preferences

Orders shipped via DHL Express will automatically include a signature requirement, so please arrange delivery at a location where you or someone you trust will be sure to be during daytime hours. We recommend taking advantage of the signature requirement option for a more secure delivery, but if you wish to waive the requirement, you may do so directly through DHL prior to delivery. You will also have the option to edit your delivery preferences up through the date of delivery if desired.

Orders shipped via USPS will not include a signature requirement, and we recommend you choose a secure delivery address such as your place of employment, a trusted friend who could receive the package during delivery hours, etc. Please note that we cannot edit the shipping and delivery details of any orders shipped with USPS once shipped. Please contact us immediately after placing your order if you wish to make any changes, and we will do our best to accommodate you if possible. We would not be able to issue a refund for any items shipped prior to processing your request for changes.

Kindly note that if the tracking number indicates that your package is delivered, we consider the package delivered. While we will do whatever we reasonably can to help escalate the issue with the courier, we respectfully won't offer any resolution on our side. Please note that if you waive the signature requirement on your shipment, we cannot be held responsible for lost, stolen, or damaged packages.

Can I edit or cancel my order?

Please contact us immediately after placing your order if you wish to make changes to your order, and we will do our best to accommodate you if possible.

Once your package is marked as shipped and a tracking number is created, please note that there will be no way for us to edit shipping and delivery details. We are not responsible for orders that are shipped to addresses that have been incorrectly provided to us. If you need to make further updates after your order has been shipped, we advise that you contact your carrier.

U.S. Postal Service: 1-800-222-1811

DHL Express: 1-800-225-5345

We cannot issue cancelations for any items that have shipped. Please visit our returns portal for more information on our 30-day return policy if you wish to send your items back to us for return or exchange once you receive them. If you wish to cancel your order or items within your order prior to shipment, please contact us, and we will do our best to accommodate you.

Denied & Returned Shipments

If the delivery of a package is declined upon arrival at the destination or in customs for any reason, we will charge a $20 restocking fee to compensate for the time and expense of processing the package's return.

Similarly, when the courier is unable to successfully deliver a package to the address provided and instead returns the package to us, regrettably, we will charge a $20 restocking fee to compensate for the time and expense of processing the package's return.

Lost Packages

Though we always strive to provide a superior customer experience, mail couriers on occasion experience lost, stolen, and/or damaged packages. Unfortunately, we cannot be responsible for the couriers and would not be able to reimburse you in the event that your package is delayed, lost, stolen, or damaged. We'd recommend that you contact the courier directly as they are best positioned to remediate the issue. Please note that if you waive the signature requirement, we cannot be held responsible for lost, stolen, or damaged packages and will not provide a refund or replacement for your package.

Customs Duties & Fees

Some countries charge additional customs duties and fees and customers are responsible for any such charges. As best as practicable, although we are by no means global customs experts, we strive to make customers aware of the possibility of such duties and fees in advance and have included some general estimates by locations below for reference purposes.

< Canada: about 8-30%, depending on the province

< Australia: about 15%

< Israel: about 25%

< Singapore: about 7%

< Colombia: about 19%

< United Arab Emirates: about 5-10%

< Saudi Arabia: about 5-10%

< Qatar: about 5%

< South Korea: about 10%

< Taiwan: between 20-40% depending on the garment

< Japan: 20-38% of your order value, depending on type of garment and garment material

Shipping Locations

We ship to: Australia, Brazil, Canada, Colombia, Israel, Japan, Kuwait, Monaco, New Zealand, Norway, Qatar, Saudi Arabia, Singapore, South Korea, Switzerland, Taiwan, Turkey, United States, U.A.E.

Ordering from the EU? Please contact us.