Shipping Policy

US Standard Shipping

Standard shipping orders arrive within 5–10 business days from the date your order is placed, including processing and transit time.

Orders placed after 12 PM ET begin processing the following business day. Weekends and holidays are not included in delivery estimates.

Your order may ship from either our US or European warehouses. Many Marcella garments are produced in our European atelier as part of our company’s commitment to responsible production and reducing waste (read our Sustainability Pledge). This helps explain why we provide above a range for processing times, which can vary depending on item availability and demand.

US Standard orders ship either via DHL eCommerce, with USPS completing final delivery, or via USPS Ground. Carrier transit typically takes 3–8 business days after warehouse processing.

US Expedited Shipping

Expedited orders typically arrive via USPS Priority Mail within 2–3 business days from order placement, including processing and transit time.

Expedited shipping is available on select styles. Every item in your cart must be eligible for expedited shipping for this option to be available. If your order contains an item that is not eligible, the order will ship via Standard Shipping.

If you're ordering for a wedding, event, trip, or another time-sensitive occasion, we recommend ordering as early as possible. Delivery estimates are not guaranteed, and occasional carrier delays may occur outside of our control.

Canada Shipping

Canadian orders arrive within 5–10 business days from order placement, including processing and transit time.

Orders of $135+ CAD qualify for Free Standard Shipping. For orders under $135 CAD, available shipping rates are calculated at checkout.

Canadian orders may ship via DHL Express or USPS with final delivery by Canada Post, depending on the order.

Orders placed after 12 PM ET begin processing the following business day. Weekends and holidays are not included in delivery estimates.

Canadian orders may be subject to applicable duties, taxes, and customs fees.

Tracking Your Order

Once your order ships, we'll send you a shipping confirmation email with tracking information and an estimated delivery date.

Your order may arrive in more than one shipment. When possible, we may ship available items separately so you don't have to wait for the entire order. If your order is shipped in separate packages, you'll receive tracking information for each package.

You can also check your order status at any time through our Order Tracking Portal.

Please note: Our shipments do not require a signature upon delivery. We recommend choosing a secure delivery location where your package can be safely received.

Editing or Canceling an Order

After placing your order, you'll have 30 minutes to make changes or request cancellation before it enters processing. 

During this 30-minute window, you can use the order editing option provided after checkout to update eligible order details.

Once the 30-minute editing window has ended, your order will automatically enter processing. At that point, we're unable to modify or cancel the order, including changes to items, sizes, quantities, or the shipping address.

Please review all order and shipping details carefully before the 30-minute window closes.

If your package has already shipped and you need to request a delivery change or redirection, please contact the carrier directly:

USPS: 1-800-222-1811

DHL Express: 1-800-225-5345

Canada Post: 1-866-607-6301

Package Protection & Delivery Issues

For additional delivery protection, Navidium Package Protection is available at checkout and provides coverage for eligible shipments that are lost, stolen, damaged in transit, or returned to sender.

Navidium also offsets 100% of the carbon emissions associated with protected deliveries.

Navidium Package Protection is optional. To place an order without it, select "Checkout without protection" below the checkout button in your cart.

Orders with Navidium Package Protection: If your protected package is lost, stolen, damaged in transit, or returned to sender, please contact us at [email protected]. Our Customer Experience Team will review the issue and handle the claim for you. Depending on the circumstances, an approved claim may qualify for a replacement or reimbursement.

Orders without Navidium Package Protection: Packages confirmed as delivered by the carrier are not eligible for replacement or reimbursement. If your package is refused or returned to Marcella because it could not be successfully delivered, you may choose to receive a refund, minus a $20 USD restocking fee, or have your order reshipped for a $10 USD reshipping fee.

Package Protection applies to the original shipment only and does not cover return or exchange shipments.

International Shipping

For destinations outside the US and Canada, Marcella currently ships to:

Australia · Brazil · Israel · Japan · Kuwait · New Zealand · Norway · Qatar · Saudi Arabia · Switzerland · Turkey · United Arab Emirates

International orders arrive within 5–10 business days from order placement, including processing and transit time.

Available international shipping options and rates are calculated at checkout based on your destination. International orders are typically shipped via DHL Express. 

Orders placed after 12 PM ET begin processing the following business day. Weekends and holidays are not included in delivery estimates.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Unless otherwise collected at checkout, these charges are the customer's responsibility. Customs processing may also occasionally extend delivery times. 

While we are not global customs experts, we do our best to inform customers about the possibility of such charges in advance. For your convenience, we’ve provided some general location-based estimates below for reference.

< Canada: about 8-30%, depending on the province

< Australia: about 15%

< Israel: about 25%

< United Arab Emirates: about 5-10%

< Saudi Arabia: about 5-10%

< Qatar: about 5%

< Japan: 20-38% of your order value, depending on type of garment and garment material

Still Need Help?

If you have questions about your order or delivery, please contact us at [email protected]. We're happy to help!