How do the Journey Boots fit?
Journey runs true to size for most, with a touch of extra room to comfortably accommodate socks or stockings. If you wear thicker hosiery often or are between sizes, sizing up half a size is a safe call.
What materials are the Journey Boots made from?
They are crafted from 100% genuine Italian leather, handcrafted by one of Europe's leading shoemakers. The finish has a subtle polish that softens with wear while holding its structured shape.
What makes the Journey Boots special?
A hidden inner-side zipper keeps the clean exterior lines uninterrupted, while ribbed detailing along the tongue and collar and a round toe cap on rubber soles add a minimal but unexpected edge.
How should I care for my Journey Boots?
Wipe the leather with a damp cloth as needed and air dry away from direct heat. A neutral leather conditioner used occasionally keeps the surface supple and the polish intact.
Where are your shoes made?
Our footwear is handcrafted in Europe, primarily in our Bulgarian atelier—the home country of our founder and Creative Director, Siyana. We work with a close-knit network of trusted artisans, which allows us to uphold high standards for craftsmanship, ethical labor practices, and responsible production.
Do you offer returns and exchanges?
We accept returns and exchanges within 30 days of delivery on eligible items that are unworn, unwashed, and have original tags attached. Final sale items are not eligible. Please visit our returns portal to initiate a return or exchange.
Return fees apply to refunds: $8.50 for Happy Returns, $9.90 for a prepaid shipping label, $14 CAD for Canada, and $35 USD for all other countries. Fees are waived for exchanges and returns for site credit.