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Who We Are

Formerly "Marcellamoda," we are now "Marcella" - highlighting our commitment to advancing women and girls globally with the philosophy of DESIGN THAT MATTERS™ - the combination of accessible design, ethical production & social impact. We're inspired by the goal of women having a seat at every table and the first woman inspiring us is "Marcella," the nickname of the famous Bulgarian designer who was Creative Director and Co-Founder Siyana Huszar’s grandmother and trained Siyana on everything she now knows about fashion and garment design.

Our particular design aesthetic STILL grows out of the practical reality of living in New York City: big bills and small closets! Fueled by the bold, individual edge that NYC women exude through their personal style, we're inspired by the ethos of buying fewer pieces, but better ones: the hard-working, seasonless wardrobe staples that can take you from day to night in an instant. All of Marcella's clothing and accessories are designed in NYC and handcrafted in Europe using only locally sourced fabrics and trims.

Together, as a predominantly-female team of entrepreneurs, we seek to revolutionize the ethics of fashion by embracing the idea that each commercial choice made by our company can promote societal change. At Marcella, we are more than minimalist designer fashion within reach. We are a movement seeking to advance women and girls globally through our mission of “Design That Matters™.”

Design That Matters™ is our mission to advance women and girls globally through the three pillars of democratizing design, ethical production and social impact.

Offering original NYC designed/European handcrafted clothing and accessories at accessible prices.

In partnership with the powerhouse global NGO CAMFED (www.camfed.org), supporting girls' education in sub-Saharan Africa - a region inhabited by half of the world's girls who've never stepped inside a primary school classroom. With your purchase of each Marcella design, you'll support the cost of a girl going to school for five days. Supporting the school fees, the books, the uniforms, the sanitary pads - not just one of these items but, as tailored by need, everything that a girl needs to go to school for one week.

Employing a predominantly female team enjoying dramatically higher-than-average wages and benefits for the fashion industry. Everyone involved in the production of Marcella’s garments enjoys a truly living wage, a standard 40-hour work week (and paid overtime), 20 days paid vacation annually, paid sick leave, free health care and social security benefits.

Orders

Order processing times will vary by item type and availability. If there is a preorder item in your order, please note that your entire order will be mailed once all items are available for shipment. Please review our shipping FAQ and shipping policy page for more information on receiving your order.

We do our best to accommodate your request to update your order or change your address prior to shipping your order. Please contact us immediately after placing your order if you wish to make any changes. Kindly note we would not be able to issue a refund for any items shipped prior to processing your request.

We’re not able to accept cancellations at this time. Thank you for your understanding!

We accept payments from Visa, Mastercard, American Express, Discover, Diners Club, Elo, and JCB via Shopify Payments

Additionally, we accept payments via PayPal, Apple Pay, Google Pay, and Shop Pay.

We also accept payments via Afterpay — For approved purchases, Afterpay will split your payment into four interest-free installments! Please select Afterpay on our payment page during checkout if you're interested.

We are unable to accept more than one payment method in our checkout process at this time.

Prices are shown in USD.

We like to treat our customers, all first-time orders will receive a free Marcella tote bag. Enjoy! 

One (1) gift per order while supplies last, no substitutions or cash equivalents. Not valid toward previous purchases. Other restrictions may apply. Offer cannot be combined with any other offer, promotion, or discount and is nontransferable. Offer terms are subject to change. Valid on first time orders only.

Shipping

Shop early for gifts this season! Seasonal shipping delays are expected due to COVID-19 and widespread courier delays. We work to ship your order as quickly as possible, but courier delays are out of our control, so we suggest shopping early! Need it by the 24th? For best results, we recommend placing your order by 1 pm EST on December 7th. Happy Holidays!

Shipping and delivery times vary based on item, availability, ship-to location, and the shipping method you choose at checkout. You can find more information on shipping options and timeframes for the countries covered by our delivery partners on our shipping policy page.


To find the most accurate shipping and processing time for your order, please reference the shipping method you selected at checkout. You can log in to your Marcella account to find the shipping method, including the total processing and shipping time for your order. You will receive a shipping confirmation email once your order has shipped.

Our typical order processing time varies based on item, availability, preorder status, and current demand. We aim to ship all orders as quickly as possible, but please keep in mind that orders placed during sales events may take longer to arrive. Please note that processing time does not include the additional time it will take to ship and deliver your package.


Please visit our shipping policy page for more information.

Express shipping is now available on select designs for a flat rate of $18.90.

For standard delivery, all apparel orders to the US & Canada will automatically ship via DHL Express or ship domestically via USPS or FedEx, depending on availability. International apparel orders will automatically ship via DHL Express.

All mask orders will ship via USPS with standard delivery. For customers in all other countries, masks will automatically ship via DHL Express.

We offer free standard shipping on all US orders over $65! For all other orders, shipping costs vary by country, garment type, and quantity. You'll be able to preview the specific costs before you check out by adding the desired items to your shopping cart. 

Want it faster? We offer express shipping on select designs for a flat rate of $18.90.

Please visit our shipping policy page for more information.

Yes! We currently ship to the following countries: Australia, Brazil, Canada, Colombia, Israel, Japan, Kuwait, Monaco, New Zealand, Norway, Qatar, Saudi Arabia, Singapore, South Korea, Switzerland, Taiwan, Turkey, United States, UAE.

Ordering from the EU? Please contact us. You can also visit our shipping policy page for more information.

Some countries charge additional customs and duties, and customers are responsible for any such charges. We cannot send packages as gifts to avoid customs and duties charges. Thanks for your understanding!

Please visit our shipping policy page for more information.

We will send you your package's tracking number in a confirmation email once your order has shipped. You may also log in to your Marcella account to view your order status page, as well as available tracking updates, and sign up for shipping notifications via text or Facebook Messenger if desired.

Please visit our shipping policy page for more information.

Sizing

Sizing varies between our items, so we recommend using the size chart included in each listing to determine your best fit. We also include additional information within each description section in terms of fabric content, overall fit, and more to help inform your decision. Please feel free to contact us with any questions regarding sizing, fit, or design details.

We currently offer sizes XS, S, M, L, XL, XXL in most garments. We are not able to offer custom sizing or garment customizations at the moment.

Yes, buying online can be tricky and sometimes a bit frustrating in terms of choosing the right size. We're here to help! Please use our contact form, or drop us a line at support@marcellanyc.com with your questions.

Even though we don't accept orders for custom sizing, we’re happy to help provide some general advice—for example, our jersey and ponte garments are quite stretchy, so we usually recommend sizing down when in doubt.

We wish we could have you try our garments in person, but since this is not an option as of now, please send us a note and we'll do our best to guide you in the right direction.

We apologize for the inconvenience, but we are not able to accept customized orders or to provide custom sizing at this time.

Returns

Orders placed from November 8th-December 31st are eligible for return or exchange until January 31st, 2022. Excludes clearance/items marked final sale. Happy Holidays!

Need to exchange or return a garment or footwear from your order? Not a problem! We offer domestic returns for US customers through our website and easy return pickups via DHL Express for international customers. Please see our return policy for more information on which items are eligible/ineligible for return or exchange.

US Returns & Exchanges: Please visit our returns portal to initiate a return or exchange and to purchase a return shipping label to print and mail your items to our US warehouse partner location in Massachusetts.

International Returns & Exchanges: For all countries outside of the US, you will be returning your items to Bulgaria, EU, where our warehouse and atelier are located. We offer a discounted shipping option via DHL for both returns and exchanges, which is usually less expensive and faster than tracked shipping options offered through the postal service. Please visit our returns portal to contact us with the items you'd like to return/exchange, and we'll send return instructions as well as the link to purchase our DHL service if you're interested. Note—DHL does not operate in all areas, in which case they may arrange for a local subcontractor to collect the package.

We will reimburse you within 14 business days of receiving your return. For exchanges, we will mail the replacement as quickly as possible, and will send you a note with the new tracking number.

If you have received a damaged, defective, or incorrect item, contact us with a photo of the damage and information about the wrong item you received, as well as your order number, and we’ll take care of you!

Rewards

You can join the Glow Club by signing up here. You will get 5 Glow Points for signing up and can immediately start earning and redeeming Glow Points for a discount at check out. It is free to join the Glow Club! Visit the Glow Club page for more information.

You can earn Glow Points for various activities, including signing up, making purchases, referring a friend, leaving a review, following us on social and more. For more information, see the section "Ways to earn."

Visit the Glow Club page for more information.

Glow Points may be applied for discounts towards orders at checkout. Once you spend equal to or over the required amount, you level up to the next tier every 12 months - meaning you will qualify for additional rewards like free shipping, free returns, birthday gifts, and other special surprises as you enter higher tiers. See all rewards and levels in the section "the Glow Club."

Visit the Glow Club page for more information.

You can refer a friends to earn Glow Points! Your referral link is only valid for new shoppers for their first purchase at Marcellanyc.com. You will earn Glow Points for the first qualifying purchase your friends make using your referral link.

Visit the Glow Club page to get your referral link and for more information.

Sales & Discounts

All items marked “Clearance” and or “End Of Season Sale” have been reduced in price and cannot be returned for a refund or exchanged for a different size, color, or style. We understand that buying clearance items online can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out to us before placing your order.

All items marked "Clearance" or "End Of Season Sale" may not be exchanged and can only returned for store credit. Please view our return policy for more information on returns.

Regular sale items may be returned or exchanged. Items marked "Clearance" or "End Of Season Sale" may not be exchanged, and can only be returned for store credit. Please review our return policy for more information, or contact us with any questions.

Garments labeled “Final Sale” are highly-discounted and are not eligible for any returns, exchanges, or store credit. Please note that all masks and filters are also considered final sale, and are not eligible for any type of return or exchange due to health and safety reasons.

Sorry, price adjustments will not be provided for items with a reduced price. We only offer sales for a limited time so, by buying early, you ensure that you can get the style in the color and size you want.

Subscribe to our newsletter or SMS updates receive a coupon code just for signing up! Plus, once you join, you’ll be the first to know about upcoming promotions, storewide sales, new designs, and more.

Yes! You can open the rewards menu from any page on our main site—simply click the round rewards icon at the bottom left of your screen. In the rewards menu, you’ll see the option to sign up for the Glow Club or log in to your account to collect and view your rewards. If you haven’t already, you’ll need to create an account on our site to access the rewards feature.

There are tons of ways to earn Glow Points (you’ll even get some automatically just for signing up)! You can click on the “Ways to earn” tab on the rewards menu to view the complete list of how to collect points by completing the listed actions. You will also earn 5 Glow Points for every design you purchase on our site through your linked account. When you’re ready to redeem your rewards, click on the “Ways to redeem” tab of the menu to see your options!

You can refer your friends through your Glow Club account! With referrals, both you and your friend can earn a reward when they make their first purchase through your referral link. Click on “Refer your friends” from the rewards menu for details. Thanks for spreading the word!!

Don’t panic! Usually if a code isn’t working, it’s because the terms of the promotion have not been met, or because there is already a discount applied to your order (score!).

Offers may not be combined with any other coupons, discounts, offers, or promotions. Coupons are only valid on full-price items.

If the requirements are met and the code is valid, you shouldn’t have a problem, but please contact us if you’re still experiencing issues.

Gifts

Orders placed from November 8th-December 31st are eligible for return or exchange until January 31st. Excludes clearance/items marked final sale. Happy Holidays!

We currently offer only e-gift cards. You can find them here.

We don't offer gift wrapping at this time, but we're happy to include a gift message! Please include your request in the note at checkout, and we'll include your message in the shipment for the recipient.

We will also include a gift invoice upon request (available only for orders shipped via DHL Express).

You can also purchase digital gift cards here.